Troubleshooting

This page lists the most common reasons a license check fails and what you can do about each one.

Common Denial Reasons

License Expired

Your license has passed its validity end date. Check the expiry date on your dashboard and contact the seller for renewal options.

Activation Limit Reached

You've activated the maximum number of devices allowed. Deactivate an unused device from your dashboard and try again.

Already Used Once (none Profile)

If the product uses the none protection profile, the license can only be used once. The first successful check consumes the license; subsequent checks return denied_seat_limit. Contact the seller for a replacement if you need to move the license.

Invalid Hardware ID

The device you're trying to activate doesn't match the hardware fingerprint on file. Make sure you're using the same device or contact support to reset your activations.

Domain Not Allowed

For web applications, the domain you're accessing from isn't in the license's allowed domain list. Verify you're on the correct domain, or ask the seller to add it.

IP / CIDR Blocked

Your IP address is blocked by an access control rule. Check with the seller whether this is intentional. If you're using a VPN, try disabling it.

License Revoked

The seller (or you) has revoked your license. Contact the seller directly for an explanation and resolution.

Too Many Requests

If you see denied_rate_limit, the license or your IP has made too many checks in a short window. Wait for the Retry-After period before trying again.

Offline Mode

If you're in an environment without internet access, ensure the product supports offline validation. The application should have cached your activation token — if not, you'll need to connect briefly to refresh it.

Still Having Issues?

Contact the product seller directly. They have access to detailed check logs that can help diagnose the problem. Include your license key (but never share it publicly) and a description of what you are trying to do.